Employment Insurance Documents – Understanding your Record of Employment
Authors: Jordan Reiner and Bram Lecker

Employment Insurance Documents – Your Record of Employment (ROE)

In the event of a job loss, look out for your Record of Employment. Your employer prepares this document as a representation of your employment history with them. This is the most important of all employment insurance documents. Service Canada will use information from your ROE to determine your eligibility for an Employment Insurance claim.

Service Canada

The ROE shows the total number of hours you worked along with the insurable earnings. It also indicates the reason for the job loss. With this information, Service Canada calculates your benefit amount and determines how long you will receive these payments for. The ROE offers them checks and balances. They can pay out benefits accurately while ensuring the program is not misused.

Employer Responsibilities

Your employer must issue this Record of Employment within 5 days from when your employment status changes.  This includes any circumstance that lead to an interruption of earnings. Obvious examples are permanent layoffs. However, interruption of earnings can also happen with a leave of absence. Your employer must issue an ROE regardless of whether your leave is permanent or temporary.

Your Responsibility

Employment Insurance Documents (ROE)Check your ROE properly to ensure it correctly represents your employment history. The amounts should tally your pay stubs. It should also accurately reflect the period you worked for them as well as the reason for the job termination. Contact your employer in writing about any  discrepancies you find.

It is important for you to file your claim with Service Canada within 30 days from your last day of work. Of all the employment insurance documents you will need, your ROE is key. Some employers file this document directly to Service Canada on your behalf. If you can, speak to your manager or HR representative about your ROE before you leave, so you know what to expect.

Regardless of whether you have this document on hand or not, do not let the 30 day deadline slip after your job layoff. If your ROE does not accompany your application, Service Canada can add it to your file later.  What you do not want to encounter are delayed payments or a rejected claim because YOU did not file the claim on time.

The application process is straightforward for most people.  Visit a Service Canada office in your area to apply in person or file it online.

When To Seek Legal Help

In rare cases, some employers delay issuing ROE’s or provide one that has inaccurate information. Service Canada could delay your claim, assess you for significantly less or deny it altogether based on this ROE.

Human error could very well be a reason for the inaccuracies and delays. However, if your employer has refused to issue your ROE altogether or if the delay and errors are done out of spite, contact us right away.

The law is pretty clear about Employment Insurance Documents and ROE’s. Employers who blatantly break it can face significant punitive damages.

Lecker & Associates have exclusively represented employees for over 35 years. Our employment law services  include the Employment Insurance appeals process. We have also appeared extensively before the Social Security Tribunal. If you are caught up in a nasty dispute with your employer over your ROE, we are just the team you need.


Employment Insurance Documents – Understanding your Record of Employment
Authors: Jordan Reiner and Bram Lecker

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